Purchasing & Billing
This page outlines our purchasing, payment, billing, and related policies for Molimoya.
Payments
We accept payments via major card providers and supported third-party processors. Card transactions are handled by secure, PCI-compliant providers; Molimoya does not store full card details.
Billing & Invoicing
For each purchase you will receive an order confirmation by email. For business purchases, invoices can be requested by contacting billing support. Charges appear on your statement with a recognizable descriptor.
Refunds & Returns
Refund eligibility depends on the product type. Digital purchases are generally non-refundable once access is granted unless required by law. Physical goods follow the refund and returns policy described at checkout.
Shipping & Fulfilment
Shipping times and costs are provided at checkout. We partner with trusted carriers and provide tracking where available. Shipping may be delayed by customs or force majeure events.
Subscriptions & Recurring Billing
Subscription terms (billing interval, renewal, cancellation) will be clearly presented before purchase. You can manage and cancel subscriptions from your account settings or by contacting support.
Taxes
Prices may include applicable VAT or sales tax depending on the purchaser's location. Any tax or duties on physical goods are the responsibility of the recipient unless otherwise stated.
Contact & Support
For billing or purchasing questions please contact:
Email: hello@molimoya.com